Data Protection

This is our Privacy Policy Statement. It explains how this site obtains, uses and keeps your information safe.

We’re committed to keeping your personal information safe and confidential both online and offline.

Online application

If you fill in an account online, before you enter any personal details into the online form, we may tell you how your information will be used in our data protection statement and in the relevant terms and conditions. You may be asked to confirm that you have read and understood these before your application can proceed.

We might occasionally send you information about Special Offers, Sales Promotions and Services which we think would be of interest to you. If you’d prefer us not to use your contact details in this way you can contact us.

Contacting us by phone

You can call our customer services on 01384 483322, to help us improve our service we might record or monitor phone calls.

Contacting us by email

When you email us, we collect some personal details like your name, address and phone numbers. Email isn’t 100% secure – so we advise that you keep personal information to a minimum. With this in mind, don’t transmit account information using email.


All sites including ours, use cookies to gather and collate information such as the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site. Doing this enables us to keep our content and navigation fresh and useful.

What’s in a cookie?

A cookie is a small file that can be saved onto your computer when you visit a website. We use them to monitor visits to areas of our website, we use two main types of cookie:

Permanent cookies : These are the ones stored on your computer to track repeat visits and where you’ve been on the site.

Temporary cookies : These are used to make sure that services like e-sites work properly. When you close your browser down they are deleted from your computer.

Your web browser will normally allow you to turn off both permanent and temporary cookies. However, if you do disable cookies you may not be able to use some of the services on this website.

Correcting mistakes

You are of course entitled to get hold of information held about you, and if you find it’s inaccurate you can have the information corrected and/or deleted.

Using your personal information

We will tell you if we intend to use your information for marketing purposes and we’ll give you the opportunity to opt out if you want to.

If you receive emails and don’t want to in future, please use the email address below to let us remove you from our list.

Legal statement about this Privacy Policy Statement

This Privacy Policy Statement is not designed to form a legally binding contract between Waterbedwarehouse and users of our website. Instead it’s a guide on our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.

Contacting us about our Privacy Policy Statement

If you think this Privacy Statement hasn’t answered all your questions, or you want to know more, please contact our customer services team, who will be more than willing to help you.

No liability for unavailability

Waterbedwarehouse accepts no liability for any loss that may arise if the goods or services advertised within this website become unavailable.

Customer responsibility

It is your responsibility to ensure that your computer is virus protected. Waterbedwarehouse accepts no responsibility for any loss you may suffer as a result of accessing and downloading information from this site.